There are different ways in which you can get in touch with the hosting company whose services you are using, but the one that you’ll invariably find no matter which company you choose is a ticketing system. It is the least complicated form of communication for a number of reasons. In the event that no support staff member is available at the moment and they are all engaged, a telephone call may not be replied to, but a ticket will invariably hit home. Moreover, you can copy/paste large pieces of information without having to worry about printing mistakes, and in case a specific issue needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one and the same place, so either party can always see the comments provided by the other one. The negative side of using tickets to get in touch with your web hosting provider is that they’re often separate from the web hosting platform, which suggests that if you have to provide information or to adhere to guidelines, you will need to use at least 2 separate admin dashboards and this number may rise if you’d like to administer a number of domains. In addition, many hosting companies respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you’ll never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while you’re browsing through your files or customizing different settings. The ticketing system is being strictly monitored 24x7x365 by our help desk staff members and the response time is maximum one hour, but it rarely takes more than twenty minutes to obtain assistance. In stark contrast with other hosting companies, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for info with regards to any technical or billing problem. Also, you can see a variety of informative articles, which will help you deal with the most commonly confronted problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more efficient to manage everything from one place, which is why we have incorporated a ticketing system into the in-house built Hepsia Control Panel, which is available with each single semi-dedicated server plan. This will enable you to handle the communication with our tech support staff together with your server, which means that you won’t need to memorize an additional sign-in name for another admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files hosted in your semi-dedicated account. Plus, you can search through older tickets using a smart search box or read applicable FAQ articles, which provide solutions to commonly confronted problems. The built-in ticketing system is strictly monitored 24/7 with the maximum ticket response time being only one hour, so there’ll always be someone to help you.