A live chat is a real-time method of communication between a web hosting company's support team and its customers. It is an efficient way to get some information about the web hosting services or have some issue resolved as you are speaking with a live agent. The advantages of using a live chat service rather than calling or opening a support ticket are the low possibility of errors any time you exchange information like usernames or domain names, the more rapid response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative examines the issue in question. Furthermore, you are able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone rates that you will have to pay if you're calling to another country.

Live Chat Support in Shared Web Hosting

As part of the support services that we provide for all our shared web hosting services, you can find live chat support which is available 24x7, even on holidays. You're able to contact us regardless of whether you already own an account or not, considering that we can support you with nearly anything, ranging from supplying you with common info on our services in case you are not our client yet and you're thinking about obtaining one of the plans, to assisting you with setting up an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, so you will have to employ the ticketing system that is incorporated into our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all our future and present clients. In case you're searching for a new web hosting account, you are able to chat in real time to one of our agents and get more details about our Linux semi-dedicated hosting services in order to choose the optimal package for your sites. In case you already have an account with us, we'll assist you in a very timely manner with general, billing and 1st level techmatters. Even though sometimes you will have to open a ticket because there are issues that cannot be resolved through a live chat, we will be able to help you with various common jobs, for instance setting up an e-mail account in an e-mail client or forwarding one domain name to another. In this way, you will receive timely assistance and you will save plenty of time.