If you ever have any inquiries in regards to the web hosting service in general or if you encounter a problem with your websites, you’ll have to contact the hosting company’s help desk support team. It may not make any difference how swiftly they will respond if you’ve got a general question, but an issue such as an ill-applied application update, for example, may lead to your site becoming broken or unavailable online. And the longer you wait for the support team to help you out, the longer the site will be inoperative. In case you offer goods or services online, any downtime will badly influence your site and you can lose existing or potential visitors. Lots of hosting providers, predominantly resellers, answer tickets and e-mails within 24 hours, but in the e-world that is much too long, since visitors will hardly ever return to a site that isn’t functioning correctly over a prolonged time period.

One-Hour Response Guarantee in Shared Web Hosting

Our shared web hosting services include a one-hour reply time guarantee, which suggests that irrespective of what query or problem you might have, we will always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff representatives are available 24/7, even on public holidays and weekends, which suggests that you’ll obtain timely support at all times. We are aware of just how precious time can be, so by the time we answer your trouble ticket or e-mail, we will have looked into the matter and, if we haven’t figured out a solution, we’ll give you more info about what you need to do on your end – if the circumstances require this. With our support service, you can be certain that there will be someone to assist you right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a technical support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will have a reply within less than sixty minutes. You can contact us whenever you wish with regard to technical, general or billing issues and considering that we’re on duty 365 days a year, you’ll always get assistance in a well-timed fashion. Based on the specific question or issue, we will give you more info, resolve the problem if it has been caused by something that’s within our reach or tell you what actions to take in case you have to alter some setting for a web-based application that we do not have access to. You can just forget about waiting around for an entire day for each and every answer. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.