One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting services include a one-hour reply time guarantee, which suggests that irrespective of what query or problem you might have, we will always be there to help you. As a matter of fact, it rarely takes more than 30 minutes to get an issue resolved or a question answered, and this is valid for both technical and pre-sales matters. Our technical support staff representatives are available 24/7, even on public holidays and weekends, which suggests that you’ll obtain timely support at all times. We are aware of just how precious time can be, so by the time we answer your trouble ticket or e-mail, we will have looked into the matter and, if we haven’t figured out a solution, we’ll give you more info about what you need to do on your end – if the circumstances require this. With our support service, you can be certain that there will be someone to assist you right away, no matter what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a technical support ticket through your web hosting Control Panel or send an email associated with your semi-dedicated server, you will have a reply within less than sixty minutes. You can contact us whenever you wish with regard to technical, general or billing issues and considering that we’re on duty 365 days a year, you’ll always get assistance in a well-timed fashion. Based on the specific question or issue, we will give you more info, resolve the problem if it has been caused by something that’s within our reach or tell you what actions to take in case you have to alter some setting for a web-based application that we do not have access to. You can just forget about waiting around for an entire day for each and every answer. As a matter of fact, in the majority of cases we reply to tickets and emails within no more than twenty to twenty five minutes.