If you have ever had a shared web hosting account before or you have dealt with any other online service, you are probably aware from your own experience that for some things it's better to consult with a live person over the phone rather than exchange support tickets or e-mail messages. In order to learn more about a particular service before you purchase it or if something small-scale has to be made, for instance, it will be much easier and a lot faster to get it done live. If you have the option to get hold of representatives by phone, it is very likely that you are working with an actual hosting provider, not a reseller. The type of support that you will get over the telephone varies between different suppliers - from standard matters to dedicated tech support. Generally most of the suppliers supply pre-sales assistance and 1st level telephone support, while more complex technical issues are resolved through e-mail and / or tickets.

Phone Support in Shared Web Hosting

We believe that being able to talk with a live representative is rather important, that's why we have three support lines around the globe (UK, USA and Australia) and you're able to get in touch with us on the phone for fourteen hours every day. In case you consider buying one of our shared web hosting services, for instance, you're able to give us a call and find more about our solutions prior to ordering in order to be sure that we do match all the system requirements for your websites. After your purchase, you will be able to call us about all of the sales and / or billing troubles you may experience, or receive any type of general or basic technical info you need. We've tried to find the balance between telephone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will help you track the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide feature real-time phone support for fourteen hours every day. In case you hesitate which package will be suitable for your websites, you would like to find out more about the plan's specs or you need any other kind of info on our services, you'll be able to call any of the local telephone numbers which we have in the United States, Great Britain and Australia and our customer support agents will assist you. If you currently own an account, you can contact us about sales and general issues, although we're usually able to assist with a number of technical issues as well. For strictly technical problems you should employ our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when your issue needs more time to be dealt with or it needs to be escalated to our system administrators.