The accessibility to the customer and technical support that a shared web hosting company offers can tell you a lot for the services they provide too. In case you're allowed to use just emails and / or tickets, you have most likely discovered some reseller not the hosting supplier. If this is the case, you will have to wait for a few days to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual web hosting company for extra help. When the provider provides you with different means of communication with quick response time which are available at any time, they're most likely the top provider, not a reseller. So you will benefit from well-timed assistance and excellent support since they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it's generally better to have the option to get in touch with your website hosting company directly by using your preferred method of communication.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of getting assistance in a timely manner, that's why our shared web hosting services feature 24/7 support and various means of communication. In case you don't have an account yet, you can call us or use our live chat and speak with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up obtaining a service that you can't use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers that you can find today, we answer to all of the tickets within the hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

We're aware how important it is to get timely support, particularly when your site is not working properly for whatever reason. Our Linux semi-dedicated hosting services feature 24/7 customer and tech support, consequently if something happens, you are able to use various methods to get in touch with us - telephone line with a couple of local numbers globally, live chat, email messages and support tickets. The first two options are for pre-sales, billing and basic matters, which means that if you don't have an account yet, for instance, you can find additional information about our services, or we will assist you with less complicated technical issues. The other two methods are for solely technical matters or everything which is more time-consuming since it's much easier follow the conversation between you and our support team. The warranted max answer time for them is merely an hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day to receive assistance as you may have to do when using the services of various other providers.

24/7 Customer Support in VPS Hosting

In case you have a Virtual Private Server from us, you can get in touch with us 24/7 for any server-related issue or fordifferent issues or questions regarding the pre-installed software your server comes equipped with. In case you haven't purchased a virtual private server package yet, you'll be able to learn more about our services by giving us a telephone call or via our live chat service. For more technical issues, you will be able to send an e-mail message or open a ticket via your billing Control Panel and you will get support within no more than 1 hour no matter the time of the day, even on holidays and weekends. The actual answer time generally doesn't exceed 30 mins. If you need assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to each VPS package and our admins will help you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to have quick support in general, let alone when you operate an entire server, so every single dedicated server that we supply features 24/7 support with 1-hour reply time warranty regardless of the situation. This service is cost-free for any difficulties with the server or the software that was installed by our administrators during the setup, which means that you'll be able to contact us as many times as you'd like, even during holidays. You could either open a trouble ticket from the billing area or you can send an email, and the actual response time for either rarely surpasses 30 minutes because we have administrators available twenty-four-seven. If you require general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you can use our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you're able to add to your server package through your billing Control Panel.