Technical Support Channels
A 60–Minute Ticket Response Time Guarantee
Each help request you submit to us will be attended to within maximum 60 minutes. In case your ticket or email needs further assistance from a server admin, we will forward it and leave a comment to inform you that your matter is being worked on. If you order the Admin Services package, any of the server management services included there will be carried out at a time of your liking.
An Outstanding Technical Support Service
If you need any assistance with our Web Control Panel or with any of the applications that we’ve preinstalled on the server for you, don’t hesitate to touch base with our customer support team at any time via the ticketing system. In addition, if you need help managing your server, you can order our Admin Services package, which includes OS updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting services, data backup storage space, etcetera.
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server includes our charge–free Web Control Panel, which boasts a fully detailed knowledge base and a collection of step–by–step video tutorials. Whenever you need assistance working with the Web Control Panel, just hit the Videos or Help buttons situated in the upper right corner.