1 hour ticket response
Timely assistance is our paramount priority and that’s why we’ve got a team of trained techs who are prepared to provide a fast solution to any question that you may possibly have. Just send your client support ticket from the Web Control Panel and we will reply within sixty minutes in the worst case scenario. In fact, we strive hard and aim for a 20–minute client support ticket response time.
A Top–Notch Help Desk Support Service
Our customer support staff representatives have broad experience in the shared web hosting services arena and are trained enough to offer a fast solution to your problem. If, however, the situation at hand is not within the competence of a technical support engineer, the tech support ticket will be sent to a programmer or administrator for additional assistance.
An Easy–to–Navigate Help Section
Included in the Web Control Panel is an easy–to–browse Help Center section, which includes various sources of information. You can browse through a regularly updated knowledgebase offering web hosting account management articles and website management articles, watch our step–by–step video tutorials or check out our F.A.Q. section.